We are committed to providing high-quality continuing education experiences that are respectful, ethical, and clinically relevant. If a participant is dissatisfied with any aspect of a training program, we invite open communication so we can understand the concern and, when possible, make it right.

Informal Resolution:

Participants are encouraged to first reach out directly to the ACEP Administrator, Melanie Reese at hello@groundworktraumaeducation.com, to informally share concerns, clarify misunderstandings, or request adjustments. Many issues can be resolved quickly through transparent dialogue.

Formal Complaints: 

If a participant is not satisfied with the informal resolution or wishes to submit a formal grievance, they may do so in writing via email to hello@groundworktraumaeducation.com within 14 days of the program. 

The written complaint should include:

All formal complaints will be reviewed within 10 business days of receipt. The ACEP Administrator will follow up with the participant to acknowledge the complaint, share findings, and outline any proposed resolution. If needed, additional input may be sought from the course instructor or administrative team.

Possible resolutions may include:

All grievances and their outcomes will be documented and retained as part of program records for a minimum of 5 years.

To comply with NBCC continuing education requirements and verify participant attendance, all attendees of live programs—whether in-person or virtual—are required to complete a sign-in and sign-out form for each training session.

Sign-In Procedure

• A Google Docs form will be provided at the beginning of each live training.
• Participants must enter their full name, license number (if applicable), and the time of arrival.
• A separate sign-out form or section will be available at the end of the training for participants to confirm their full attendance.

Virtual Trainings

• For online (Zoom or virtual) events, the sign-in form link will be shared in the chat or via email at the start and end of the program.
• Attendance will be cross-referenced with Zoom participation logs when needed.

Certificate Eligibility

• Participants must complete both sign-in and sign-out documentation to receive a certificate of completion.
• Late arrivals or early departures may result in a reduction of CE credit hours awarded, in accordance with NBCC policies.

The Groundwork Trauma Education is committed to issuing certificates of completion in a timely and professional manner to all eligible participants.

Live Programs (In-Person or Virtual):

Certificates are issued within 5 business days following verification of full attendance and completion of the course evaluation. Attendance is verified via digital sign-in and participation tracking. Certificates are distributed electronically via secure email or through an integrated LMS.

Home Study Programs (On-Demand):

Certificates are automatically or manually issued within 48 hours of successful completion of the course materials, including a passing score of 80% or higher on the final post-test and submission of the course evaluation. Distribution is handled through a secure course platform or via email by the program administrator. 

All certificates include:

• Participant’s full name
• Course title and delivery format
• Number of CE hours earned
• Completion date
• NBCC ACEP provider number
• Signature of the ACEP Administrator

Copies of all certificates issued are retained as part of the provider’s record-keeping for a minimum of 5 years.